Product Support
Support Features
SiteAcuity provides the following support elements to all Site-to-Phone™ Clients and Partners:
Live Phone & Chat Support
Our Client Support Analysts are waiting to hear from you with your questions, issues and suggestions. Contact us by phone or by text chat to experience the SiteAcuity Human Touch first hand.
Support Options
SiteAcuity offers two Product Support Options: Basic and Premium (see comparison grid below).
- Basic Support is included with subscription to any SiteAcuity Cross-Channel Analytics or Visitor Interaction Manager product.
- Premium Support $100+10%.
| |
Basic Support |
Premium Support |
| Online Customer Portal |
Included |
Included |
| Online Knowledge Base |
Included |
Included |
| Live Phone Support |
9AM-5PM (EST) |
9AM-5PM (EST) |
| Live Chat Support |
9AM-5PM (EST) |
9AM-5PM (EST) |
| Max Support Cases per month |
Unlimited |
Unlimited |
| Support Case Response Time |
8 Business Hours |
2 Business Hours |
| Cost |
Included |
$100+10% |
Need help? Call our Client Services Team at (866) 271-8559 or email csa@siteacuity.com
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