Solutions

Solutions by Industry

SiteAcuity’s solutions benefit all companies that leverage the Internet for marketing and lead generation as well as customer support.  The following is just a sampling of industries that benefit from SiteAcuity.

Education and Research

Welcome to the “Participation Age”, the increasingly interactive and collaborative era that has forever changed our expectations regarding the quality of service that is expected from everyone, including academic institutions.  Global Education and Research institutions of all sizes can take advantage of SiteAcuity’s full suite of marketing intelligence and human touch communication tools, permitting them to connect the online and offline world seamlessly.  You can turn a phone call into a collaborative online session whereby the customer can actually see the representative, you can escalate a text chat into a phone call, or you can assist the customer through a form.

Entertainment and Media

Filmed entertainment, television, recorded music, Internet advertising, video games, business information, print publishing, theme and amusement parks, casinos and sports make up the exciting field of Entertainment and Media.  Our customers throughout these innovative and creative industry segments have one thing in common – they are in search of ways to better serve their customers.  SiteAcuity provides precise links between website callers and their respective clickstream data.  This permits a company to better manage marketing campaigns.  The Site-to-Phone™ analytics tools also offers a comprehensive dashboard and set of reports to close the loop on marketing expenditures.

Financial Services, Banking and Insurance

SiteAcuity offers financial institutions affordable software solutions that provide new ways to correlate marketing campaigns, website traffic, and contact center activity.  Investment brokerages, insurance companies, credit unions, banks, and other retail financial services, which are in search of a consistent voice that resonates throughout the customer experience, should explore Site-to-Phone™ visitor interaction Product line.  Our solutions offer real-time visitor tracking intelligence and improved ways to personalize your existing customer communications.

Government

SiteAcuity software helps small and medium-size businesses maximize government marketshare.  Enhance and personalize your communications with municipal, state, and federal government offices and provide the human touch with one of the many contact center products that we offer. Site-to-Phone™ Standard, Professional or Enterprise. Citizens increasingly expect the same powerful and convenient online services from their governments that they receive from commercial companies.  Our applications are an excellent way for governments to provide more comprehensive and timely services to citizens without increasing administrative costs.  External facing government websites become more relevant with our quick and easy access to a real person.  

Utilities

From generation and transmission to distribution and retail services, Site-to-Phone™ powers your enterprise.  Whether electricity, water, gas or waste, we provide marketing intelligence that enables improvements in the form of real-time communication between your web site visitors and your company representatives.  We can help utilities drive sales by placing pertinent information in the right place at the right time, such as special event notifications, contract renewals, service requests, etc.

Healthcare

Healthcare is a high-pressure industry, facing demands for higher quality patient care, cost controls, government regulations, and increasing competition.  SiteAcuity meets these challenges by providing software that enables online healthcare companies to connect website callers with all of their online activity.  Our solution provides online communications with patients, payers, providers, general practitioners, suppliers, and other healthcare providers.

Manufacturing and Distribution

Flexibility and responsiveness, getting the right product to the right customer at the right time, and optimizing customer relationships are all urgent priorities for the manufacturing Enterprise competing in a worldwide marketplace.  At SiteAcuity we have designed our products to help you maximize supply chain customer satisfaction, loyalty and retention.  Return the "human touch" to your customer relations by providing your service staff with marketing intelligence software and live customer support.

Non-profit

The non-profit sector is a crucial part of our society, providing help to the needy, education, and philanthropy.  Non-profits are in search of solutions to better communicate with their consumers and donors. Site-to-Phone™ provides excellent tools to assist the non-profit organization bridge the off-line and on-line worlds and provides software that enables online non-profit companies to connect website callers with all of their online activity. 

Professional Services

Over 50 percent of professional services executives feel that their approach to marketing is not effective.  While the Internet has become more and more a part of the solution, it has also provided challenges.  At Site-to-Phone™ we have placed particular care in developing marketing intelligence software that takes full advantage of the Internet while also acknowledging the need and prevalence of off-line communications.  Hence, our tools provide multiple opportunities to add a personal touch to website callers by inviting them to a chat session, inviting them to a telephone call, assisting them with a form fill, and much more.

Real Estate

Amidst a slowing housing market, some real estate agents are embracing Web-based marketing tools such as those from SiteAcuity.   Whether in a downturn or a boom, brokers, agents, and real estate companies know that the “human touch” is critical in achieving a high level of customer satisfaction, loyalty, and ultimately retention.   SiteAcuity provides precise links between website callers and their respective clickstream data.  This permits a company to better manage marketing campaigns.  The SiteAcuity Site-to-Phone™ analytics toosl also offers a comprehensive dashboard and set of reports to close the loop on marketing expenditures.

Retail

In a world of competition, the consumer has never been more important.  Retail companies, whether department stores, accessories stores, discount stores, luxury stores, or online retailers, are challenged to improve customer satisfaction and retain customers.  Many technologies, such as Interactive Voice Recognition systems have not done much to build customer satisfaction.  At SiteAcuity we have focused our attention on the “human touch”.  Our products seamlessly bridge the on-line and off-line worlds by providing sales and service representatives with a communications portal complete with clickthrough data and vital customer information. 

Technology & Telecommunications

Out Sourcing, Off Shoring, ever-changing financial and environmental regulations, shrinking product life cycles, are just a few of the challenges facing high tech companies today.  We provide solutions for a variety of technology companies to include original equipment manufacturers (OEM’s), independent software vendors, and telecommunications companies.  Our technology customers deploy our marketing and contact center tools to differentiate themselves from the competition and personalize their customer relations.

Transportation

The transportation industry is global in nature and its growth has been spurred by the increased adoption of new technologies that allow time-specific delivery and electronic tracking of cargo.  Site-to-Phone™ assists transportation industry companies by providing a full suite of marketing intelligence and human touch communication tools, permitting them to connect the online and offline world seamlessly.  Our clients can turn a phone call into a collaborative online session whereby the end customer can actually see the representative, you can escalate a text chat into a phone call, or you can assist the customer through a complex form.

Travel

The travel industry leads all consumer categories in e-commerce sales.  The e-travel consumer is savvy and demanding.  SiteAcuity recognizes the need for customer satisfaction, loyalty and retention, and offers a strong palette of software tools that takes full advantage of the Internet while also acknowledging the need and prevalence of off-line communications.  Hence, our tools provide multiple opportunities to add a personal touch to website callers by inviting them to a chat session, inviting them to a telephone call, assisting them with a form fill, and much more.