Solutions

SiteAcuity’s Solution for Sales Teams

Happier Customers Buy More

More and more often leads are being generated online today. eCommerce has the spotlight, but the reality is that most businesses don’t actually sell their products or services online; their websites are primarily for lead generation. Even eCommerce companies have a meaningful portion of online shoppers that finish their purchase via the call center.

SiteAcuity helps you delivery the human touch on your website by giving visitors quick, easy access to a live salesperson. Sales reps have instant access to a wealth of clickstream and CRM data to better serve the visitor, capture and qualify leads, and make more sales. Our technology delivers many powerful benefits:

• More leads – Site-to-Phone™ literally brings your site to life; visitors can talk (call-in or click-to-talk) or text chat with a rep. Once connected, visitors are treated to a more personalized experience than ever before: they can actually see the rep’s contact info, and potentially picture or webcam video. Site visitors are more likely to engage with a sales rep, and more likely to have a great experience.
• Better qualified leads – Site visitors that converse with a sales rep are more likely to buy. Site-to-Phone™ gives visitors multiple options for connecting to a live rep, and arms reps with more information and tools to provide a great experience for the prospect. With completely customizable lead capture forms, we also make it easy for reps to qualify leads and route them to your CRM.
• Higher lead conversion to sale – Site-to-Phone™ enables more consistent and timely follow-up on leads with multiple options for smartly routing them to your CRM.
• Shorter sales cycles – Better first impressions and follow-up make it more likely leads become customers sooner.
• More sales – Site-to-Phone™ provides a wealth of actionable intelligence for your marketing team through its Cross-Channel Analytics tools. Better optimized campaigns drive more, high quality traffic to the site. As your sales team engage these visitors and capture more leads, increased sales quickly follow.
• Personalized communication – It is often said that sales in the transfer of trust. Site-to-Phone™ enables reps to communicate directly with site visitors from the get-go, establish rapport and start the relationship building.
• Efficiency and time savings – Your reps are able to get more done quicker with features like multi-tasking and automated lead qualification and routing to CRM built in. Fully customizable lead and sales capture windows, and multiple 3rd party tool integration options allow the system to streamline the efficiency and effectiveness of your operation.
• Smarter sales reps – Reps armed with more useful information are inherently smarter. Site-to-Phone™ gives reps real-time access to clickstream data (what brought them to the site, what pages have they visited, etc.) and more (first-time vs. returning visitor, previous chat transcripts, CRM data, etc.).
• Visibility into marketing effectiveness – Now the sales team can better understand where site visitors and leads are coming from. With immediate access to the visitor’s clickstream data, sales reps and management see exactly which campaigns are driving people to the website and the contact center.
• Lower costs – Site-to-Phone™ helps your marketing team optimize its campaigns, which drives down your lead acquisition costs. Our powerful, multi-channel communication tools help you process more qualified leads with fewer reps by maximizing the efficiency of your sales team.