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SiteAcuity SiteAcuity Site-to-Phone™ Interaction
Our Marketing Analytics Connect your Online and Offline Worlds
SiteAcuity Site-to-Phone™ Analytics is Web tracking software that extends into the contact center enabling marketing analytics that deliver unprecedented insight into your eBusiness and beyond. Web Analytics alone is now insufficient; you must optimize your online campaigns and websites for business success - both online and off.
Site-to-Phone™ enables powerful new ways to correlate online marketing campaigns and website traffic with contact center activity (i.e. leads, sales, service requests, etc.). SiteAcuity’s patent-pending Visitor Code Technology™ even associates traditional inbound phone calls with visitor clickstream data – without special dial-in numbers.
Site-to-Phone™ Analytics comes with a multitude of built-in dashboards and reports, and allows for construction of custom ones. Our system provides a foundation for more effective online and contact center business through more comprehensive measurement and analysis.
Flexible Data Export:
- Ease of getting data into, and out of, the SiteAcuity system. Most reports can be easily exported to Excel for data manipulation.
Next-generation live help software
SiteAcuity Visitor Interaction Manager (VIM) ™ is a powerful cross-channel communication and collaboration tool that connects sales and service reps with online customers and other site visitors for live help. Give your online customers and other visitors the ideal sales and service experience by offering them quick and easy access to a real person. Your customer satisfaction and sales will soar!
VIM has built-in live chat (text messaging) and click-to-call, which allows the visitor to type in their name and phone number for an immediate call from the appropriate company rep.
VIM empowers reps with instant access to a wealth of information and tools never before available. Our patent-pending Visitor Code Technology™ gives reps real-time access to the visitor’s browsing activity, chat history, CRM data and more at their moment of need - while talking live on the phone with a visitor or responding to a live chat request. Reps are able to be more helpful and identify cross-sell or up-sell opportunities.
- Reps can easily see, and connect to, requests for live text chat or phone call.
Reps can easily
- View visitor’s campaign, clickstream and history info in real-time.
- Input CRM data, qualify leads, close sales,schedule follow-up tasks, etc.
- Input visitor codes from site callers (automatic for live chat and click-to-call)
- Allows visitors to choose from multiple methods of contacting you for live help, including text chat, phone (dial in or click-to-call) and email.
- Visitors can (optionally) "see" the rep they are connected with for a more personalized experience.
Features
SiteAcuity can be easily synchronized with your CRM system, Web Analytics tools, etc.
Administrators and managers can easily provision new users and assign permissions/roles.
Users can quickly find answers online, or take self-paced training tutorials.
VIM Standard includes a our leading marketing analytics tool, SiteAcuity Cross-Channel Analytics™ , which contains comprehensive dashboards and reports to give the marketing team maximum visibility and insight into the online activity (campaigns and web traffic), contact center visitor interaction (leads, sales, service requests), and more.
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