SiteAcuity Visitor Interaction Manager (VIM) Lite™ empowers sales and service reps with instant access to a wealth of information and tools never before available in their moment of need - while talking live with callers from your website. Our patent-pending Visitor Code Technology™ associates traditional inbound phone calls with clickstream data and more– without special dial-in numbers.

With this leading edge Web visitor tracking software, VIM Lite gives reps real-time access to the caller’s current and past browsing activity, source advertisement or link that brought the visitor to the site, CRM data and more. Reps are able to provide more helpful, personalized live customer service. The result is happier, more loyal customers!

VIM Lite allows for reps to easily capture unique Visitor Codes from site callers. With instant access to the caller’s Web activity and history, your reps can:

Provide more helpful assistance
Better qualify and route leads
Close more sales
Increase average sale by identifying appropriate cross-sell and up-sell
Gather more meaningful feedback and input for marketing

VIM Lite includes a our leading marketing analytics tool, SiteAcuity Cross-Channel Analytics™ , which contains comprehensive dashboards and reports to give the marketing team maximum visibility and insight into the online activity (campaigns and web traffic), contact center visitor interaction (leads, sales, service requests), and more.

Major Features of SiteAcuity VIM Lite™	Benefits
Visitor Code Technology	Site visitors are automatically tracked; first-time versus return visitor can be identified. Clickstream and custom data is automatically stored. Callers from your website are easily linked to their browsing activity through our patent-pending technique of Visitor Code display and rep capture.
Visitor Profile Tabs	Real –time and historic views of caller/visitor’s campaign, clickstream CRM info, and more. Capture of leads, sales, follow-up tasks. Automatic logging of visitor interactions.
Contact Center Dashboards & Reports	Visibility and insight into contact center activity (phone conversations), rep productivity, leads, sales, service requests, etc.
Flexible Data Export	Ease of getting data into, and out of, the SiteAcuity system. Most reports can be easily exported to Excel for data manipulation.
Third-party tool integration	SiteAcuity can be easily synchronized with your CRM system, Web Analytics tools, etc.
Visitor "Contact Portal"	Site visitor experienced more personalized service because they actually "see" the rep they are connected with.(optional)
User & Rights Management	Administrators and managers can easily provision new users and assign permissions/roles.
24x7 Support	24x7 live help is included.
Online Help & Training	Users can quickly find answers online, or take self-paced training tutorials.

Compare VIM Lite to other editions of VIM >

Visitor Code Technology™ from SiteAcuity

Associates callers with clicks. Take your analytics to the next level.
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