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Product Overview
Marketing Analytics - Connect your Online and Offline worlds...
SiteAcuity’s Site-to-Phone ™ analytics includes web tracking software and marketing analytics which give you unprecedented insight into your eBusiness and beyond. Web Analytics alone is now insufficient; you must optimize your online campaigns and websites for business success - both online and offline.
Site-to-Phone™ provides powerful new ways to correlate marketing campaigns and website traffic with contact center activity (i.e. leads, sales, service requests, etc.). SiteAcuity’s patent-pending Visitor Code Technology™ even associates traditional inbound phone calls with visitor clickstream data - without special dial-in numbers. Our system provides a foundation for more effective online and contact center business through more comprehensive measurement and analysis.
SiteAcuity Site-to-Phone ™ Analytics
A Marketing analytics tool for tracking, analyzing, and reporting of online and offline business activity. |
Major features: campaign management with search engine API integration, site visitor tracking, clickstream and custom data collection, contact center activity and CRM data association, comprehensive dashboards and reports, and more.
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Next-Generation Live Help Software
SiteAcuity Site-to-Phone™ Visitor Interaction gives your online customers and other website visitors the ideal sales and service experience.
Site-to-Phone™ gives your site visitors quick and easy access to a real person, with multiple opportunities to make it more personal. Here are just a few examples:
- A simple phone call or click-to-call request easily becomes a collaborative online session.
- The site visitor (optionally) sees the connected rep’s name, phone number, email, and even picture or streaming webcam video through our unique “Contact Portal”.
- The rep launches right into a demo or pushes a link for a hard-to-find product with one-click.
- A text chat seamlessly escalates into a phone call – with the same rep.
- Reps provide better help because they have access to more useful information at the time of need.
Site-to-Phone™ empowers sales and service reps with instant access to a wealth of information and tools never before available when interacting with site visitors. Our patent-pending Visitor Code Technology™ gives reps real-time access to the visitor’s browsing activity, chat history, CRM data and more while talking on the phone with a visitor or using the chat software.
SiteAcuity Site-to-Phone™ Visitor Interaction:
SiteAcuity Site-to-Phone™ Visitor Interaction
A contact center tool for cross channel communications with site visitors:live text chat, click-to-call, enhanced call-in and more. |
Major features: Includes all features of visitor interaction, plus live chat software, click-to-call, visitor request queuing, and more.
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Features
Flexible Data Export:
Ease of getting data into, and out of, the SiteAcuity system. Most reports can be easily exported to Excel for data manipulation.
Third-party tool integration:
SiteAcuity can be easily synchronized with your CRM system, Web Analytics tools, etc.
User & Rights Management:
Administrators and managers can easily provision new users and assign permissions/roles.
Users can quickly find answers online, or take self-paced training tutorials.
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