Products

SiteAcuity Product Comparison

Cross-Channel Analytics and Visitor Interaction Management Features

The following is a brief feature-by-feature comparison. Mouse over each feature to see a description.

Visitor Interaction Manager (VIM)

	Cross- Channel Analytics	VIM
Visitor Code Technology™
Visitor Insight window (historic)
Contact Center Analytics
Cross-Channel Analytics
Visitor Insight window(real-time)
Visitor "Contact Portal"
Live text chat
Click-to-call
Button/Image libraries
Co-browse
Desktop sharing
Remote control
Rep webcam video
Visitor Request Queuing
Passive queuing	NA
Active queuing	NA
Administration & Support
User and Rights Management	NA
24x7 Support	NA
Online Help	NA
Training	NA
Miscellaneous
Flexible import/export
3rd-party integration
Salesforce.com integration